The power of our ultimate service guarantee
Selling your home, or buying the next one, is more than just another financial transaction. It is a complex process that is personal and often highly emotional. And because your home is likely the biggest purchase in your lifetime – and most valuable asset – a trusted partner is essential.
Steven B. Cheung and his team take a personal approach with all their clients, acting with professionalism and pride in managing the many details in home buying and selling. They offer a one-stop, full suite of real estate services that is truly five-star.
PREPARING YOUR HOME FOR SALE:
Not all homes are ready to list. Many require a few simple touch-ups to make a great first impression. Some need more extensive renovations. Either way, Steven’s 35 years as a real estate investor allow him to wear a ‘buyer’s hat,’ to suggest the right path in getting more for your home.
He manages all projects, large or small, from start to finish. Steven’s network of contractors – from home stagers to painters to plumbers and electricians – can create that ‘wow’ factor. Steven has also been known to roll up his own sleeves to pull up old carpeting, nail on new baseboards, and handle last-minute handyman jobs.
GETTING IT SOLD:
The steps in selling a property are too many to list. Whether it’s researching the market, pricing and marketing your home, negotiating with potential buyers, or navigating stacks of complicated paperwork, you need somebody in your corner – a reliable team who will make sure that each task is handled with competence and care.
BUYING A HOME:
You may be a millennial looking for your first home, or an ‘empty nester’ hoping to downsize now that the children have moved out. Steven and his team work with both new and seasoned buyers find the right fit – the ideal home for your lifestyle and budget.
NEGOTIATING THE BEST PRICE:
Skilled negotiations can add thousands of dollars to your personal bottom line – so your agent must be more than an ‘order taker.’ Steven has gained high-level negotiation skills during his corporate career, and is always willing to fight for the better deal, whether buying or selling.
STRESS FREE:
All of this adds up to an experience that is both personal and stress free. Steven and his team sweat the small stuff so that you don’t have to. And he takes the emotion out of each transaction to ensure that all the details are handled smoothly and accurately, and that you buy or sell at the best possible price.
Steven + Heather’s Ultimate Service Guarantee
When it comes to real estate. It seems like everyone talks about customer service. But service isn’t just talk. Steven recognize that you want more than just a conversation. You want commitment to action. That is why we’ve created Ultimate Service®, a system that puts you in control. Ultimate Service delivers real value and assures you the highest possible level of customer satisfaction.
We Listen
We want to know what things are most important to you, the customer. Whether it’s a big backyard, a good school district, or city views, we can help. Please tell us what you’re looking for. We’ll listen.
Satisfaction Guaranteed
Together we’ll develop a customized service plan that reflects your specific needs. We promise to live up to these written commitments, or you have the right to cancel your buyer’s or seller’s agreement. That’s service on your terms!
Tell Us What You Think
Together we’ll develop a customized service plan that reflects your specific needs. We promise to live up to these written commitments, or you have the right to cancel your buyer’s or seller’s agreement. That’s service on your terms!
Buyer Guarantee
I am committed to helping you acquire the property that’s right for you.
Buying a Home
Home. It’s the most important purchase you’ll ever make. Learning the process of how to buy a house can be challenging. Let me show you how to make the process of buying a home go smoothly and trouble-free.
Creating a Plan
Preparation is key when buying a house. From down payments to mortgage prequalification to understanding the type of home that will meet your needs and satisfy your wants, I can help make sure you have your financial ducks in a row and your expectations grounded in reality when preparing to buy a house.
Mission Statement:
Steven B. Cheung Real Estate’s mission is to utilize our valued team of trusted professionals in helping our First Time Buyers, Downsize, Estate Sales and Investor clients to create a stress-free environment. We believe and will back our clients with our Ultimate Service Guarantee commitments with no obligations.
Vision Statement
Provides the best service to our clients by being ethical, honest, knowledgeable and building trust in the stressful time of buying and selling homes. Our valued, trusted professional partners provide a One-Stop-Shop to increase the value of your home.
Commitment
Whether you sell, buy, or lease, our commitment to its client is to get the best value for your property. We have a team of contractors and service partners at your disposal. In addition, we are committed to managing every step through the buying or selling process to ensure a stress-free experience.
Accountability
Our commitment is to follow through with our promises and be accountable to our clients. We act in the best interest of our clients, brokerage and our profession. In Real Estate, Trust is one of the vital characteristics of a Real Estate Broker or Sales rep. We are true to our word and will go the extra mile.
Ultimate Service Guarantee
Together we’ll develop a customized service plan that reflects your particular needs. We promise to live up to our commitments, or you have the right to cancel your buyer’s or seller’s agreement.
